Return and Refund Policy

Effective Date: July 17, 2026
Last Updated: July 17, 2026

The Ball Club Register is operated by The Lopper.

This Return and Refund Policy applies to eligible products purchased through The Ball Club Register website.

This policy forms part of our Terms of Use and Sale. If a product page contains a more specific return condition that was clearly disclosed before purchase, the product specific condition applies to that product.

1. Return Window

Unless a product page states otherwise, an eligible physical product may be returned within 30 days after delivery.

Contact us through the Contact page before sending any return. Returns sent without prior contact may be delayed, refused, or returned to the sender.

Please allow enough time for the returned product to reach the destination provided in our return instructions within the applicable return period.

2. Return Eligibility

To qualify for a return, the product must be:

1. Unused.

2. Unworn, other than briefly trying on apparel for fit.

3. Unwashed.

4. Unaltered.

5. Free from stains, odors, pet hair, smoke, damage, or other signs of use.

6. Returned with its original tags, accessories, and packaging when reasonably available.

7. Accompanied by proof of purchase.

Trying on an apparel product for size or fit does not automatically make it ineligible for return, provided the product remains clean, unwashed, undamaged, and otherwise meets the conditions above.

We may inspect a returned product before approving a refund or exchange.

3. Starting a Return

To request a return:

1. Visit the Contact page.

2. Select the most appropriate order or general inquiry option.

3. Provide your order number.

4. Identify the product you want to return.

5. Explain the reason for the return.

6. State whether you are requesting a refund or exchange.

We will review the request and provide return instructions when the product is eligible.

Do not mail a product to the public mailing address listed in our email footer or other business records unless we specifically instruct you to use that address. It may not be the correct returns or fulfillment facility.

4. Return Shipping

Customers are generally responsible for return shipping when a return is based on:

1. Size.

2. Fit.

3. Preference.

4. Ordering the wrong item.

5. A change of mind.

The Ball Club Register will pay or reimburse reasonable return shipping when the return results from:

1. An incorrect product being sent.

2. A confirmed manufacturing defect.

3. Damage that existed when the product was delivered.

4. A product that is materially different from its description.

5. Another circumstance in which applicable law requires us to cover the cost.

Use a trackable shipping method when returning a product.

We are not responsible for a return package that is lost or damaged before it reaches the return destination.

We do not charge a restocking fee under our standard return policy.

5. Damaged, Defective, or Incorrect Products

Contact us promptly if a product arrives:

1. Damaged.

2. Defective.

3. Materially different from its description.

4. Different from the product ordered.

5. Missing a purchased component.

When reasonably possible, report the problem within seven days after delivery.

Please include:

1. Your order number.

2. A description of the problem.

3. Clear photographs of the product.

4. Photographs of the shipping packaging when damage may have occurred during delivery.

5. Any other information reasonably needed to review the issue.

Do not discard the product or packaging until we have responded.

When the problem is confirmed, we may provide an appropriate remedy, including:

1. A replacement.

2. A refund.

3. A repair, when appropriate.

4. Store credit, with your agreement.

5. Reimbursement of reasonable return shipping.

Nothing in this policy limits a consumer right or remedy that cannot legally be waived.

6. Nonreturnable Products

The following products are not returnable unless they are defective, damaged when delivered, materially misdescribed, or return is otherwise required by law:

1. Personalized or customized products.

2. Digital products after access or delivery has begun.

3. Gift cards.

4. Products clearly marked Final Sale before purchase.

5. Products that have been worn, washed, altered, used, or damaged after delivery.

6. Products returned without necessary components.

7. Products that cannot safely or lawfully be resold after opening, when that restriction was disclosed before purchase.

A discounted product is not automatically Final Sale. A discounted product is nonreturnable only when Final Sale status was clearly disclosed before purchase.

A made to order product is not automatically nonreturnable merely because it was produced after the order was placed. The ordinary return policy applies unless the product was personalized, customized, clearly marked Final Sale, or falls within another stated exception.

7. Exchanges

Exchanges are subject to product and size availability.

To request an exchange, contact us through the Contact page and include:

1. Your order number.

2. The product being returned.

3. The requested replacement product, size, or variation.

4. The reason for the exchange.

We may process an exchange by:

1. Sending a replacement after receiving and inspecting the original product.

2. Refunding the returned product and asking you to place a new order.

3. Providing another reasonable exchange process explained during the request.

We cannot guarantee that a requested product, style, size, or variation will remain available.

When an exchange is based on size, fit, preference, or a change of mind, the customer is responsible for return shipping. If the exchange is processed as a new order, standard shipping charges may apply.

When an exchange results from an incorrect, defective, or damaged product, we will cover reasonable shipping costs associated with the correction.

If the replacement costs more than the original product, you may be required to pay the difference.

If the replacement costs less, we will refund the applicable difference.

8. Refunds

After receiving and inspecting an eligible return, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method.

Unless otherwise required by law:

1. Original shipping charges are not refundable when a correct and undamaged product is returned because of size, fit, preference, ordering error, or a change of mind.

2. Original shipping charges will be refunded when the complete order is returned because of our error, a confirmed defect, or damage that existed at delivery.

3. Return shipping may be deducted from the refund when we provide a prepaid label for a customer responsibility return.

4. Discounts will be allocated across the products included in the original order.

5. A refund will not exceed the amount actually paid for the returned product.

After we submit an approved refund, the time required for the credit to appear depends on the payment provider, bank, and original payment method.

We are not responsible for a delay caused solely by a bank, card issuer, payment processor, or other financial institution after we have submitted the refund.

9. Partial Refunds

We may approve a partial refund when:

1. A returned product is missing nonessential packaging or accessories.

2. A returned product shows minor damage not present when it was originally delivered.

3. A bundle or multiproduct order is only partially returned.

4. A discount applied to the complete order must be recalculated.

5. Another circumstance makes a full refund inappropriate but a partial refund reasonable.

We will not reduce a refund because of ordinary inspection or handling that was reasonably necessary to determine the product’s size, fit, nature, or characteristics.

10. Order Cancellations

You may request cancellation before an order has shipped or entered production.

Cancellation is not guaranteed.

An order generally cannot be canceled after:

1. It has shipped.

2. Fulfillment has begun.

3. Production of a personalized or customized product has begun.

4. A shipping label and carrier handoff process can no longer reasonably be stopped.

To request cancellation, contact us as soon as possible through the Contact page and include the order number.

If cancellation is approved, we will refund the canceled amount to the original payment method.

If cancellation is no longer possible, the ordinary return policy may apply after delivery.

11. Preorders

A product offered before it is ready to ship will be identified as a preorder, advance order, or similar type of purchase.

The product page will provide an estimated production or shipment period when available.

Preorder dates are estimates and may change because of production, supplier, manufacturing, transportation, or fulfillment conditions.

Unless production of a personalized or customized product has begun, you may request cancellation of an unshipped preorder through the Contact page. We will confirm whether cancellation remains possible.

If a preorder is materially delayed, we will provide any notice, cancellation option, or refund required by applicable law.

12. Sale Products

Products purchased during a promotion or at a discounted price remain eligible for return unless:

1. The product was clearly marked Final Sale before purchase.

2. The product is personalized or customized.

3. The product falls within another nonreturnable category described in this policy.

Refunds for discounted products are based on the amount actually paid.

Discounts, promotional codes, and special offers will not be restored or converted to cash after a return.

13. Gifts

A gift recipient may request an exchange or store credit when proof of purchase is available.

Refunds are generally issued to the original payment method used by the purchaser.

We may be unable to issue a cash or payment card refund directly to a gift recipient who did not make the original purchase.

Gift cards are not returnable or redeemable for cash except where required by law.

14. International Returns

When international shipping is offered, customers are generally responsible for:

1. International return shipping.

2. Customs forms.

3. Duties.

4. Taxes.

5. Brokerage charges.

6. Other fees associated with a preference based return.

Original duties, taxes, customs charges, and international shipping fees may not be refundable by The Ball Club Register.

When an international return results from an incorrect, defective, damaged, or materially misdescribed product, contact us before shipping anything. We will provide instructions based on the destination, carrier, and available remedy.

15. Products Purchased Elsewhere

This policy applies only to purchases made directly through The Ball Club Register website.

Products purchased from another retailer, marketplace, event, collaborator, licensee, or reseller are subject to that seller’s return and refund policy.

Contact the original seller for assistance with a product not purchased directly from The Ball Club Register.

16. Consumer Rights

Some jurisdictions provide mandatory warranties, cancellation rights, return rights, or remedies that cannot be limited by a business policy.

Nothing in this Return and Refund Policy removes or reduces a right or remedy that cannot legally be waived.

When a mandatory consumer protection conflicts with this policy, the mandatory protection applies.

17. Changes to This Policy

We may update this Return and Refund Policy to reflect changes in:

1. Products.

2. Fulfillment providers.

3. Shipping practices.

4. Store operations.

5. Applicable law.

6. Customer service procedures.

When this policy changes, we will revise the Last Updated date at the top of the page.

The policy in effect when an order is placed generally applies to that order, unless a later change is required by law or is more favorable to the customer.

18. Contact

Questions about a return, exchange, refund, damaged product, or order cancellation may be submitted through the Contact page.

Include your order number when available.

Do not include a complete payment card number, bank account number, password, or other sensitive financial information in a form submission.